Eleira

The Bell, Notifications and How to Reach Us

Eleira Studio guide · about 3 min

The bell at the top right of Studio gathers everything that's waiting for you. Here's what each item means, how to message us right from Studio, and how to get notifications on your phone.

In short: a red dot on the bell means something new. Tap the item and Studio takes you to the right place. Message us from Contact Us, and the answer comes by email and in the bell.

1. What's in the bell

The bell open: Eleira answered your message, a notice “New: online quotes with your client’s answer”, a new inquiry from your public profile and “Emily Johnson accepted the quote”
Tap an item to go where it’s needed.
  • “Emily Johnson accepted the quote” (or is considering, or declined) opens My Quotes. See Online quotes.
  • “A new inquiry from your public profile”: a client messaged you from your eleira.net page. Opens Direct inquiries.
  • A filled-in questionnaire or an accepted contract: a client completed a form you sent.
  • “Eleira answered your message”: we replied to you. Opens the conversation.
  • A notice from Eleira (megaphone icon): news or something important from us. It opens in a window with Got it, and sometimes a See it button to the right screen.
  • Replies in Community on topics you started or wrote in.

The bell checks for news by itself every few minutes while Studio is open. When there's nothing new, it says so.

2. Message us from Studio

A question, a bug or an idea? Message us right from Studio:

  1. On a computer, click Contact Us at the bottom of the left menu. On your phone, open Settings → Help & Feedback → Contact Us.
  2. Pick Question, Bug, Idea or Other.
  3. Write your message and tap Send.
The Contact Us window: Question selected, the message “Hi! How do I change the city on my profile?” and a Send button
Under the box you see the email we’ll reply to.

We read everything personally. The answer comes by email and in the bell. Tap “Eleira answered your message” to see the whole conversation, and reply right below it.

Messages with Eleira: your question about adding a logo and Eleira’s answer, with a Your reply box
The whole conversation in one place.

All your past conversations are under My messages, at the top of the Contact Us window.

3. Notifications on your phone

Want to know right away when a client messages you or answers a quote, even when Studio is closed?

  1. Add Studio to your home screen. On Android, go to Settings → App and tap Install app. On iPhone, open Studio in Safari, tap Share (the square with an arrow), then Add to Home Screen. From then on, open Studio from the new icon.
  2. Open Settings → App and tap Enable notifications. Your phone asks for permission: choose Allow.

If it says “Blocked in browser settings”, allow notifications for app.eleira.net in your phone's settings and try again. On iPhone, notifications only work when Studio is on your home screen.

Even without phone notifications, the important things come by email: an answer to a quote, a new inquiry, a reply from us, and the evening “Tomorrow” email when you have work the next day.

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Can't find an answer? Email us at [email protected] — Nadezhda replies personally. · All guides